FAQ

Your frequently asked questions


General

On the ace-hotel.com website click on "CONTACT US" at the bottom of the home page. Complete the form by selecting "lost article" as the subject and the hotel concerned. You can also contact the hotel directly by phone or e-mail. You will find all the contact details of our hotels on ace-hotel.com, section OUR HOTELS.

If you have booked a Flexible offer, which can be cancelled free of charge until 18:00, you pay directly on arrival at the hotel. If you have booked a special offer that cannot be cancelled/changeable, the total amount of your stay will be charged to your credit card on the day of booking.

When you make a reservation on one of our websites, you automatically receive access codes to your customer area. To view, modify or cancel your reservation, go to the ace-hotel.com website, select the destination and click on BOOK. Click on "SIGN IN" at the top left of the page using your access codes. (one access for each ACE hotel is required) You can also contact the hotel directly by phone or e-mail. You will find all the contact details of our hotels on ace-hotel.com, under the heading OUR HOTELS.

Our best rates are online! Take advantage of our advantageous rates on the website. Booking online at ace-hotel is fast, simple and secure. To ensure our competitive prices and availability, room prices are updated and availability is shown in real time directly from our reservation system.

We cannot issue duplicate invoices directly online.

However, to obtain your duplicate, simply contact the hotel where you stayed by email or telephone. You will find the contact details of all our hotels by clicking on "Our hotels" at the top right of your screen.

All our hotels have baby cots. As requests may be higher at certain times of the year, we recommend that you contact the hotel you wish to stay in to check availability before your stay. You will find the contact details of all our hotels by clicking on "Our hotels" at the top right of your screen.

You can search for the contact details of all our hotels by clicking on "Our Hotels" at the top right of your screen. A map of our hotels will open, select your hotel and the contact details will be displayed.

Of course! You can pay for your stay using holiday vouchers when you arrive at the hotel during reception opening hours.

At ACE Hotel your pet can accompany you to your room. A supplement of 6€ is to be expected.

Other

At ACE Hotel, you are welcomed 24 hours a day, 7 days a week by the smile of our receptionists. Due to the current COVID protocol, our rooms are held at your disposal at 4pm and we thank you for releasing them at 11am. Normally, our rooms are available at 12:00 noon and you can sleep in until noon... but at the moment, our maids are even more demanding to guarantee your safety.

To find all our hotels, go to "Our hotels" located on the top right of your screen. We look forward to welcoming you!

You haven't found what you're looking for?

Please contact us, we probably have the answer.